In the course of providing our Services, we collect certain information. Some of the information is information you voluntarily provide to us, like an email address for optional registration. Other information we automatically collect as you use the Services, like your login activities or IP address. We make efforts to collect only the minimum amount of information we need from you in furtherance of our legitimate interest of providing you with the Services, and in order to improve the Services. We do not sell this information.
Automatic Collection: We may use common technologies, such as cookies, to better understand users’ interactions with the Services. These technologies help us keep track of user behaviour, tell us which parts of our Services people have visited and are using, and facilitate and measure the effectiveness of activities. If you use any of our Services, we may also collect data related to the device on which the App is loaded. In particular, for analytics, we are using a third-party service called Google Analytics. They store this data securely and do not share it with anyone else. We are using a restricted version of their analytics product designed for use with apps for children, meaning that the anonymous data created from our Apps isn’t used anywhere else in their system, it’s only for us to improve the apps, including information on App crashes, usage time, games played and programs missed.
Volunteered: In order for you to use the Services, you must be at least 13 years of age or older, or we must have your parent’s or legal guardian’s consent. When you (including parents and legal guardians) register with us, create an account, send us an email or provide other information to us in any other way, we will collect and store the information you share. You do not have to share this information with us, but without it, you may not be able to access certain features or participate in certain aspects of the Services. You may decline to share certain information with us, in which case we may not be able to provide you with some of the features and functionality of the Services.
Publicly Posted: If you post information on public areas of the Site or other Services, that information is visible to and may be collected, stored and used by anyone. We recommend that you be cautious about sharing your information to others or sharing such information in public or online forums. We are not responsible for the actions of any third parties with whom you share your information to.
Credit Cards: There is no purchase necessary to play our Apps. However, there are optional in-app purchases for accessing additional features and functions available in our Apps. When you make an in-app purchase, the order process may request a credit card and/or other payment information. Order information may be collected through the Site or, alternatively, via the iTunes and Android App Stores directly, in which case, we do not collect, process or store any of your credit card or other information during the billing process ourselves. We use a third-party service provider to process payments made on our Site. Sales made via the App itself are processed through the marketplace partners directly (i.e. iTunes or Google Play), so your credit card information is not collected or retained by us.
We collect and use your information to provide the Services, to provide support for the Services, to respond to user requests and inquiries, to maintain a record of our dealings with users, to facilitate your use of and our administration and operation of the Services, and to evaluate how to improve our Services.
Your personal data or personally identifiable information (“Personal Information”) may be shared with a vendor, who is helping us make the Services available and functional, under contract and with safeguards. These include third-party vendors, technical agents, subcontractors, and our affiliates and consultants who assist us in performing functions that help us operate our Services. These functions include, for example, website hosting, maintenance, data analysis, customer support, email delivery services, infrastructure services, customer service, technical agents, analytics and metrics services. These third-parties are restricted in the way they can use your Personal Information and they need to keep your Personal Information confidential and secure. We do not allow third-parties to otherwise use your Personal Information.
If you give us permission, we may share the Personal Information of an account holder with third-parties who may send you marketing and promotional information.
We may also share the Personal Information of an account holder, if permitted or required by law or where we believe such action is necessary, in order to protect or defend our interests or the interests of our users or business partners.
For clarity, where parental or legal guardian consent has been obtained for an individual under the age of 13, the account holder and user is deemed to be the parent or legal guardian providing such consent.
The security of your Personal Information is important to us, and we employ security measures designed to safeguard the information collected by the Services. We use industry standard SSL (secure socket layer technology) encryption to transfer Personal Information. Other security safeguards include, but are not limited to, data encryption, firewalls, and other access controls.
Account holders create a password in the registration process. You can help protect against unauthorized access to your account and Personal Information by selecting and protecting your password appropriately and limiting access to your computer and browser by closing the Services after you have finished accessing your account.
You may opt-out from receiving marketing emails, texts or other marketing communications from us on a going-forward basis. To do so, please submit a written request to the address below, specifying “Marketing Opt-Out Request” in the subject line. We will make efforts to comply with your opt-out request as soon as reasonably practicable. Please note that if you opt-out as described above, this will apply to marketing messages from us only. We will not be able to remove your Personal Information from the database of any third parties to whom you have previously authorized us to share such information. Please also note that we may still send you important administrative messages, and you cannot opt-out from receiving administrative messages from us.
You may request a copy of the Personal Information we have collected about you for review. Satisfactory proof of identity must be provided with your request. You may also request that your Personal Information in our records be updated, corrected or deleted at any time. To do so, please submit a written request to the address below, specifying “User Information Request” in the subject line and include a detailed description of your request and satisfactory proof of identity if applicable. Please note that while any changes you make will be reflected in active user databases instantly or within a reasonable period of time, we may retain all information you submit for backups, archiving, prevention of fraud and abuse, analytics, satisfaction of legal obligations, or where we otherwise reasonably believe that we have a legitimate reason to do so.
In addition, users may request that we provide for their review, or update, correct or delete from our records, any Personal Information they have provided about the child associated with their account. This includes the ability to request that we discontinue any further collection or use of their child’s information. Please submit a written request to the address below, specifying “Child Information Request” in the subject line and include a detailed description of your request.
If you would like us to remove publicly visible content posted by you, please submit a written request to the address below, specifying “Content Removal Request” in the subject line and include a detailed description of the content and its location. If we delete content, please note: (1) there might be some latency in deleting this information from our servers and back-up storage; and (2) we may retain this information, if necessary, to comply with our legal obligations, resolve disputes, or enforce our agreements.
At any time, you may change your preferences to withdraw your consent to the processing of your Personal Information on legitimate grounds, except if otherwise permitted by applicable law. To do so, please submit a written request to the address below, specifying “Withdraw Consent Request” in the subject line and include a detailed description of your request.
If you believe your right to privacy, as granted by applicable privacy laws, has been infringed upon, please contact us at the address below, specifying “Privacy Concern” in the subject line and include a detailed description of your concern. You also have a right to lodge a complaint with privacy and data protection authorities.
By Mail: Ecocarrier Inc./QiiQ Communications Inc.
30 East Beaver Creek Rd, Unit 209
Richmond Hill, Ontario
Canada L4B 1J2
Attention: Privacy Officer
By Email: firstname.lastname@example.org